RETURNS + SHIPPING FAQ
How do I place an order?
We guarantee that all online orders are shipped within 4 business days after the date the order is placed. Orders are placed online per item. We do not accept orders over the phone.
Do you offer catering for parties and events?
Yes! We can do custom mini cookie flavors for any kind of event. Rather it’s for a corporate event, baby shower, wedding, birthday, or just because you want a bulk order. We will work with you directly to get all details right for your occasion. Just contact us!
Have more ordering questions?
We will be happy to help you with your order and answer any questions by email: firstname.lastname@example.org.
Do you provide refunds?
Given the perishable nature of our mini cookies, we are not able to provide refunds. If any issues exist with your order, please email email@example.com and let us know what’s going on. We will do our very best to correct the situation.
Interested in selling Bell’s Reines in your store?
We greatly appreciate your interest in Bell’s Reines! We love partnering with like-minded people and brands. You can email us at firstname.lastname@example.org.
Do you offer local pickup?
Yes, we offer local pickup to the District of Columbia, Maryland, and Virginia. Our address for local pickup is: 11910 Parklawn Dr # O, Rockville, MD 20852
Is there a shipping fee?
Yes, the shipping fee is calculated during checkout based on your geographical location. Which is waived for all orders greater than $100.
Where are my cookies - what do I do?
Unfortunately, Bell's Reines is not responsible for any transit delays once your package has been transferred to the shipper. If you are having problems with your delivery status, please contact the shipping provider. If your package is damaged from shipping, you can file a claim with USPS here.
How long do the cookies last?
Our cookies are natural and do not contain any preservatives, therefore they are best eaten fresh!! We recommend that our cookies are consumed within 7-10 days.
How do I care for my Bell’s Reines Cookies?
It is important to keep your cookies at room temperature. If you must, the cookies may be placed in an airtight container, which can be stored in the freezer for up to 3 months.
Are your products nut-free?
Yes, made in a peanut-free, tree nut-free small kitchen. Our small kitchen processes your mini cookies with dairy, eggs, and wheat.